FAQ

Frequently Asked Questions – Payment, Ordering, Security, Service, Warranty & Contact (EN)

 

Payment

Payment options in our online shop

All prices shown on www.sophiacardiff.com include VAT where required by applicable law.

Accepted payment methods

At SOPHIA CARDIFF, you can pay safely and conveniently using:

  • Credit / debit card (Visa, MasterCard, Maestro, American Express – where available)

  • Shopify Payments (and other payment methods shown at checkout)

How do I pay by card?

When paying by card, you’ll be asked to enter:

  • Card number

  • Name on the card

  • Expiration date

  • CVC/CVV security code

Payments are processed via encrypted connections (SSL/TLS) and protected against unauthorized access.

Secure payment guarantee

Shopping at SOPHIA CARDIFF is secure:

  • We use SSL/TLS encryption for data transmission.

  • We process personal data in line with applicable data protection rules (including GDPR where applicable).

  • We do not sell your payment details and do not share personal data without a lawful basis.

Ordering

Will I receive an order confirmation?

Yes. After you place an order, you will receive an email confirmation with your order details.

What can I do if my payment doesn’t go through?

Try the following:

  1. Refresh the page and try checkout again

  2. Clear your browser cache/cookies

  3. Try a different browser or device

  4. Try a different payment method (if available)

If it still doesn’t work, email us at info@sophiacardiff.com and include your name + a short description of the issue.

Can I cancel an order?

We process orders quickly. If you want to cancel, contact us as soon as possible at info@sophiacardiff.com with:

  • Full name

  • Order number

  • Order date/time

Important: If your order has already been processed or shipped, cancellation may no longer be possible. In that case, you can request a return after delivery in line with our Return Policy.

Service & Warranty

We stand for quality and reliability.

What if my item arrives damaged or defective?

Please contact us at info@sophiacardiff.com as soon as possible after delivery and attach:

  • Your order number

  • Photos/video showing the issue

  • A short description of the problem

We will review your request and, where applicable, offer a solution such as replacement, repair, refund, or another appropriate remedy in line with your statutory consumer rights.

What is not covered?

Damage caused by:

  • normal wear and tear,

  • misuse, accidents, or improper handling,

  • unauthorized modifications,

  • lack of proper care/maintenance
    may not be covered.

Note: This does not limit or exclude any mandatory statutory rights you may have as a consumer.

Contact

Have questions about your order, payment, delivery, or warranty?

Email us at info@sophiacardiff.com
We aim to reply as quickly as possible, typically within 2 business days.

Your satisfaction comes first — we’re here to help.